Ultra Prism Elite Trainer Box — Lunala (French edition)

Tracked UK delivery on every order. Unopened, sealed items can be returned within 14 days of delivery.

Delivery (UK)

• We currently deliver to UK mainland addresses and offshore UK postcodes.
• Every order is sent using a tracked service; you receive the tracking number by email on dispatch.
• Delivery options, costs and estimated delivery times are displayed at checkout before you pay.
• In-stock orders are normally dispatched within 1–2 working days. Pre-orders are dispatched as soon as stock arrives.

Damaged or missing parcels

If your parcel arrives damaged, please photograph the outer packaging and the product before opening and email contact@foilcrown.com within 48 hours of delivery. If tracking shows delivered but you have not received it, contact us and we will open an investigation with the carrier.

Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of the day you receive the goods, without giving a reason. To cancel, email contact@foilcrown.com with your order number. You then have a further 14 days to return the goods.

Sealed products: because the value of sealed trading card products depends on the factory seal, items must be returned unopened, with seal and shrink-wrap intact and in the same condition as delivered. We may reduce the refund to reflect any diminished value resulting from handling beyond what is necessary to establish the nature of the goods.

Return costs are paid by the customer unless the item is faulty or incorrect. We refund the price paid and standard outbound delivery within 14 days of receiving the goods back (or proof of return), using the original payment method.

Faulty or incorrect items

Your statutory rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, not as described or not what you ordered, contact us and we will arrange a replacement or refund at no cost to you.

Returns address: [[COMPANY NAME]], [[ADDRESS]].