Help
FAQ
Everything you need to know about ordering from FoilCrown. Still stuck? Email contact@foilcrown.com.
Products
Are your products genuine?
Yes. We only sell official, factory-sealed product. Nothing is resealed, weighed or searched.
Which language are your products?
Unless stated otherwise on the product page, all products are English-language.
Do you restock sold-out items?
When distributor allocation allows. Subscribe to our newsletter to hear about restocks first.
Orders & payment
How do I pay?
Through Shopify Checkout. The available payment methods are shown at checkout.
Can I change or cancel my order?
Contact us as soon as possible. If the order has not been dispatched we can amend or cancel it.
How do pre-orders work?
The expected release date is shown on the product page. Pre-orders ship as soon as stock reaches us; release dates set by publishers may change.
Delivery & returns
See our Shipping & Returns page.
Quick answers
Are your products genuine and sealed?
Yes. Everything we sell is official, factory-sealed product sourced through trade channels. We never sell resealed or opened items.
How much is delivery and how long does it take?
All UK orders ship tracked. Delivery options and costs are shown at checkout before you pay. See our Shipping & Returns page for details.
Can I return an item?
You can cancel within 14 days of delivery under the UK Consumer Contracts Regulations, provided the product is returned unopened with its seal intact. Full details are on our Shipping & Returns page.
How do pre-orders work?
Pre-order items show their expected release date on the product page. We dispatch as soon as stock arrives. If an order mixes pre-order and in-stock items, it ships when everything is available.
Which payment methods do you accept?
Payments are processed securely through Shopify Checkout. The available methods are displayed at checkout.